Prices are tax excluded
Your complete shopping satisfaction is our First Priority. We want you to be happy and have a great experience everytime when you purchase any product from us. However if due to any unfortunate experience you want to return the product then the following terms for Zyraa Fashion returns and cancellations apply for a mutually consented resolution of the situation.
About Zyraa Fashion's Concern for Customer Satisfaction
We value our relationship with you and we will make sure that you never require this return policy. But, in case if you find any item from our site Zyraa Fashion, which does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated at Zyraa Fashion to offer you the best quality in our products and our services. But we are here to solve your queries and give you the best resolution.
We assure you that all the products sold on Zyrafashion.com are brand new and 100% genuine.
We take strictly ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
Zyraa Fashion Return Policy For Item For the above three conditions:
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 48 hours of your receipt of the product. Please ensure that product is in unused and is in original condition. It is important that you save all packing materials (price tags, labels, original packing and invoice) as well as the item itself. When you reach us, we’ll give you instructions on how to proceed.
For returning an order, you can send us an email at email@example.com with your order number in the subject and will contact you within 2-3 days. Note that we do not provide pickup for any delivery in India via any courier company. To return you need to courier us back the parcel at your own cost. Also, the shipping and the cost for international deliveries is also to be borne by the customer. So, what happens when you contact us for the return?
Important & Helpful Guidelines on Returns
Be Extra Alert when Accepting Parcel from Courier
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Zyraa Fashion firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.
It is practically impossible for Zyraa Fashion to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
We wish to clarify and ascertain that every customer who orders any outfit from Zyraa Fashion is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following –
Beads and Sequences Missing or Coming off
We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
Some FAQs on Zyraa Fashion Return Policy
Once a replacement request is created, we send you an email detailing the replacement shipment. If you don’t get the return within the promised date, contact us immediately.
2. I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
3. Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
4. When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
5. When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when
6. I’ve still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
7. How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
8. How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If you already got the tracking code, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Zyraa Fashion
9. What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
Mode of refund:
Once you have requested the cancellation of item(s) in your order Zyraa Fashion will complete the cancellation and initiate the refund, depending on your preference.