Privacy Policy

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

NOTE:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

COOKIES
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

3. SHARING OF PERSONAL INFORMATION

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

4. LINKS TO OTHER SITES

Our Website links to other websites that may collect personally identifiable information about you. ZYRAFASHION.com is not responsible for the privacy practices or the content of those linked websites.

5. SECURITY PRECAUTIONS

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6. CHOICE/OPT-OUT

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing- related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all Zyrafashion.com lists and newsletters, please send email with subject Remove to zyraafashion@gmail.com

7. YOUR CONSENT

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

8. REFUND AND CANCELLATION

Our customer’s complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However, if due to some unforeseen situation, you are not satisfied with the product then the following terms for ZYRAAFASHION returns and cancellations apply for a mutually consented resolution of the situation. Q1: OMG! You cancelled my order. Why would you do that? Out of every 100 orders, one might be cancelled. Why? Well, every time you order something, a quality check team starts working that opens the products and checks it minutely. If they find even a slight issue with the item, we don’t ship. We believe it’s in your interest. You don’t want us to send you a defective or ugly product. Do you? In the case of such cancellations, we refund the full amount paid by you (except when you order via cash on delivery) & a member of our team emails you or calls you to inform.

Q2: ZYRAA FASHION FASHION’S RETURN POLICY?

We exchange the product only in case of defect.
• Applicable for all products that are unstitched/semi stitched.
• Not applicable if you choose ready-made or customized stitching. No returns are accepted in that case. (CANNOT BE RETURNED)
• Applicable on stitched kurtis From here onwards, ‘product’ refers to ‘product eligible for return’.

DETAILS OF THE RETURN POLICY AND PROCESS

• If you want to return a product you bought from our store, please contact us by email (zyraafashion@gmail.com) within 14 days of your receipt of the product. IMPORTANT: If your reason for return is ‘damaged product’, you will have to inform us within 48 hours of your receipt of the product. For any other reason than damaged products received, 14-days return policy is valid.
• Please ensure that product is in unused and original condition. It is important that you save all packing materials (price tags, labels, original packing and invoice) as well as the item itself.
• Send items back to us at F-4/198 2 nd floor sector-16 rohini delhi-110089
• Include all the product pieces, price tags, labels, original packing and invoice in the package. Mention your order number on the top of the package.
• Email us the tracking code and your bank details information.
• That’s it. Once we receive the product in our warehouse, we will process your refund. We will deposit all the amount due to you in your bank account.

Q3: DO I HAVE TO PAY FOR RETURN SHIPPING?

In India, no. Of course, you pay initially while shipping the product back to us but if you share the cost receipt with us, we refund that money as well.

Outside India, no. Sorry, we already cover most of the shipping costs for international deliveries from our pockets. We cannot bear this cost.

THINGS YOU SHOULD NEVER FORGET ABOUT OUR RETURN POLICY

• Always email us first if you have a problem on zyraafashion@gmail.com or call us before shipping the product back to us.
• No return requests would be entertained after 14 days in that case. No excuses will be accepted in this case. You may be on a month long holiday and never saw the product; we cannot take responsibility of that.
Returns of the damaged product must be initiated within 48 hours of delivery. For example, you found that the dupatta had a defect. Mail that to us within 48 hours of receiving the product. No requests after that would be taken.
Items sent in the damaged or incomplete state will not be refunded. For example, you told us you didn’t like the product, and you’re sending it back. We will expect the complete package with every piece intact. It should be like that. Of course, in the case of damaged item received by you and you informing us within 48 hours, this condition doesn’t apply. [In simple words, if you try to return a damaged product by saying you didn’t like it, it won’t be eligible for a refund. ]
Incomplete items won’t be accepted for returns. For example, you got a suit with a damaged dupatta. To process return or replacement, you’ll have to send the complete product back, not only dupatta. You’ll need to mention what’s damaged and we will happily return it. But if we receive a product which has the damages elsewhere than dupatta, or say, you didn’t send the kameez or sent a different kameez or sent a damaged kameez, no refund will be given in that case.
Always be sure to report your problem related to defect/damaged delivery within 48 hours of receiving the item in question.
• It’s very important that you DO NOT send the item back to us until you have emailed us. No credit or replacement shall be given on such articles.
• Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
• Always return your items using registered airmail/courier. Indian Speed Post is most reliable according to us.
• Any shipping costs for return of the orders outside India are the responsibility of the client.
• As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through good postal service and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
• Please mark the items as defective returns and not for sale and declare a low nominal value, in the case, of international returns.

SOME FAQS ON ZYRAA FASHION RETURN POLICY

1. I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the replacement shipment. If you don’t get the return within the promised date, contact us immediately.

2. I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

3. Can I return part of my order?
Yes, a return can be created at the item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

4. When are returns not possible?
There are certain scenarios where it is difficult for us to support returns Return request is made outside the specified time frame (ie.after 14 days from the date of delivery or 48 hours in case of damaged product, whichever is applicable.) Product is damaged because of use or Product is not in the same condition as you received it Items that are returned without original packaging, freebies or accessories Made-to-order/Custom Jewellery

5. When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money is safe. Refunds are issued when • You returned the product in original condition and you want your money back. • You want to cancel the order and want your money back. • We have to cancel the order. We never keep your hard earned money if we don’t deliver what you ordered.

6. I’ve still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, please contact us. We want to keep you as a customer, not your money that you deserve to get back. We will send back your money, come what may.

7. How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. Unfortunately, an order cannot be cancelled once the item has been delivered to you. You can return it, in such a case if your order is eligible for return. See Q2 for details.

8. How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified of the same by email. However, if you opt for having the money transferred back to the source of the transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by ZYRAA FASHION.

9. What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

ZYRAA FASHION Voucher – If you choose this option, you will be given a voucher that equals to the order amount. It will be valid for 3 months with no minimum order amount limit applicable. Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. In most cases, we will reconfirm your bank account details by calling you.
Once you have requested the cancellation of item(s) in your order ZYRAA FASHION will complete the cancellation and initiate the refund, depending on your preference. We do our best to make sure you never need to use this ZYRAA FASHION return policy. If any item you ordered from ZYRAA FASHION does not meet your expectations do write to us and we will happily try to assist you.

We are dedicated at ZYRAA FASHION to offer you the best quality in our products and our services. We know that mistakes are sometimes made, and we are here to help remedy those problems.


CONTACT US

If you have any questions/comments about the privacy policy, you should contact us at zyraafashion@gmail.com.

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